Grid Se Ghar Tak is a training series by CEEP, in collaboration with RERC, which empowers Rajasthan’s consumers with insights into electricity governance, rights, and obligations in the power sector. The fifth session focused on grievance redressal mechanisms, including DISCOM tools and RERC's 2021 regulations, enabling participants to better understand and advocate for their rights in the power sector.
The series is a consumer-centric initiative supported by the Rajasthan Electricity Regulatory Commission (RERC) and facilitated by the Centre for Energy, Environment & People (CEEP). It aims to empower individuals and social organisations in Rajasthan to actively participate in shaping the legal, policy, and regulatory landscape for the power sector.
Under the fifth workshop, a comprehensive understanding of the tools and mechanisms offered by DISCOMs for lodging complaints, as well as the institutional and regulatory frameworks governing grievance redressal were discussed. Specifically, it delved into the RERC (Consumer Grievance Redressal Forum, Electricity Ombudsman, and Consumer Advocacy) Regulations of 2021.
The training workshop was a half-day event, conducted in a hybrid manner. While some attendees joined us in person at RERC headquarters, others connected virtually on Zoom. Overall, a total of 35 participants gained an understanding on grievance redressal mechanism.
Grid Se Ghar Tak is a training series by CEEP, in collaboration with RERC, which empowers Rajasthan’s consumers with insights into electricity governance, rights, and obligations in the power sector. The fifth session focused on grievance redressal mechanisms, including DISCOM tools and RERC's 2021 regulations, enabling participants to better understand and advocate for their rights in the power sector.
The series is a consumer-centric initiative supported by the Rajasthan Electricity Regulatory Commission (RERC) and facilitated by the Centre for Energy, Environment & People (CEEP). It aims to empower individuals and social organisations in Rajasthan to actively participate in shaping the legal, policy, and regulatory landscape for the power sector.
Under the fifth workshop, a comprehensive understanding of the tools and mechanisms offered by DISCOMs for lodging complaints, as well as the institutional and regulatory frameworks governing grievance redressal were discussed. Specifically, it delved into the RERC (Consumer Grievance Redressal Forum, Electricity Ombudsman, and Consumer Advocacy) Regulations of 2021.
The training workshop was a half-day event, conducted in a hybrid manner. While some attendees joined us in person at RERC headquarters, others connected virtually on Zoom. Overall, a total of 35 participants gained an understanding on grievance redressal mechanism.
Anshuman, an engineer-turned-public policy researcher, is the co-founder of the Centre for Energy and Environmental Policy (CEEP). Drawing on extensive experience in the power sector, he specialises in regulatory economics, utility operations, and decarbonisation strategies. His work focuses on sectoral governance reforms, energy transition complexities, and institutional transformation, striving for the integration of economic growth with energy equity, justice, and sustainability. Anshuman envisions a governance framework rooted in humanitarian values that prioritises the voices of the most vulnerable.
Anshuman, an engineer-turned-public policy researcher, is the co-founder of the Centre for Energy and Environmental Policy (CEEP). Drawing on extensive experience in the power sector, he specialises in regulatory economics, utility operations, and decarbonisation strategies. His work focuses on sectoral governance reforms, energy transition complexities, and institutional transformation, striving for the integration of economic growth with energy equity, justice, and sustainability. Anshuman envisions a governance framework rooted in humanitarian values that prioritises the voices of the most vulnerable.
Date: 21 Mar, 2024
Time: 11:00 AM - 12:30 PM
Venue: Conference Hall, 4th Floor, Rajasthan Electricity Regulatory Commission, Jaipur
| Time | Event | Speaker |
|---|---|---|
| 10:30-10:35 | Welcome Remarks | Faraz Ahmad, CEEP |
| 10:30-11:15 | Session I: Grievance redressal for electricity consumers in Rajasthan | Procedure and tools for lodging Complaints Institutional and regulatory mechanisms for raising Grievances. Key features of RERC (Consumer Grievance Redressal Forum, Electricity Ombudsman, and Consumer Advocacy) Regulations Questions and Answers | P K Gupta, JVVNL & Anshuman Gothwal, CEEP |
| 11:15-12:30 | Session II: Experiences with Institutional and regulatory mechanisms | Challenges and issues encountered by consumers Key considerations for consumers to expedite grievance resolution and prompt addressal | Ashok Pareek and K L Jogi, Independent Members, CGRF, Rajasthan Discoms Moderator: Anshuman Gothwal, CEEP |
| 12:30-12:35 | Way Forward and Closing Remarks | Faraz Ahmad, CEEP |
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